Privacy Policy

This Privacy Policy describes the types of information we may collect from you or that you may provide to us when we engage with you.

By using our Services, you agree to this Privacy Policy.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES.

Please read the information below:

  1. Information we collect about you
  2. Where we store data
  3. How we use your information
  4. Disclosure of your information
  5. Updating or correcting your personal data
  6. Closing your file or deleting your personal data
  7. Choices regarding control of your personal data
  8. Lawful Bases for Processing
  9. Information related to data collected through other Controllers
  10. Data Security
  11. Cookies and other technologies
  12. Direct Marketing
  13. How do you contact us with questions?

 

  1. Information We Collect About You

We collect several types of information about visitors and/or users of our Services. We may collect this information either directly when you provide it to us or when you contact us through our website.

(a)  We will collect and process your personal data when you engage us to deliver a Service/open a file or send us communication. Personal data we collect may include your contact details (name, work address, telephone number and email address), your identification information (passport details, visa and immigration status, date and place of birth) and your billing information (bank account details and tax information).

(b) When you contact us for legal support we may collect additional information to resolve your issue.

(c)  Radix does not collect personally identifiable information about your online activities over time and across third party websites or online services.

  1. Where We Store Your Data

By submitting your personal data, you agree to the transfer, storing and processing of your data which may include outside of the country where you reside. To provide services to its clients and for internal purposes Radix operates various systems to administer client data and data related to the matters it handles for its clients. The personal data that we collect from you may be transferred to, used, stored or processed at a destination outside of the EEA. It may also be transferred, used, stored or processed by staff operating outside the EEA who work for us, or one of our employees or suppliers. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

  1. How We Use Your Information

We use information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered between you and us, including for billing and collection
  • To provide you with information, products or services that you request from us or which we feel may interest you
  • To contact you about our Services
  • In any other way we may describe when you provide the information or when we prompt you regarding a new use of information about you.
  1. Disclosure of Your Information

We will share your personal data with third parties only in the ways that are described in this Privacy Policy. We do not sell, trade, rent or disclose your information to others, except as provided herein:

(a) We provide and support some of our Services through contractual arrangements with service providers and other third parties. We and our service providers use your personal data to deliver our Services.

(b) We will also disclose personal data in the following circumstances: (i) if it is required by law enforcement or judicial authorities, or to cooperate with a law enforcement investigation; (ii) if we have a good faith belief that we are required or permitted to do so by law or legal process; (iii) to protect our rights, reputation, property or the safety of us or others; (iv) to defend or enforce our rights or your obligations; (v) if the disclosure is required by mandatory professional standards; (vi) to a third party with your prior consent to do so; or (vii) if we are under a duty to disclose or share your personal data in order to enforce or apply any contracts or agreement that may exist between you and us including this Privacy Policy, our Engagement Letter and our Terms of Service.

This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  1. Updating or Correcting Your Personal Data

We offer settings to control and manage the personal data we have about you, including the ability to:

  • Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
  • Amend or Rectify Data: You can edit some of your personal data through your account. You can also ask us to amend your data in certain cases, particularly if it is inaccurate.
  • Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
  • Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

You can learn more about how to make these requests in Sections 6 and 7 of this Privacy Policy. You may also contact us using the contact information in Section 13, and we will consider your request in accordance with applicable laws.

You may access, request deletion, and correct your personal data by submitting a data request using any of our contact details at the end of this Privacy Policy.

  1. Closing Your File or Deleting Your Personal Data

You may choose to close your file in which case we will delete your information. However, we may retain your personal data even after you have closed your file if reasonably necessary to comply with our legal obligations (including law enforcement requests), comply with contractual obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service and Engagement Letter.

  1. Choices Regarding Control of Your Personal Data

If you would like to access the information that we have about you, please write to us at the address at the end of this Privacy Policy. You can also ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., your personal data is inaccurate or unlawfully held) by submitting a data request by writing to us at the address at the end of this Privacy Policy.

You can ask us for a copy of your personal data in machine readable format. If you have questions on this process, please contact us by submitting a data request by writing to us at the address at the end of this Privacy Policy, and we will consider your request in accordance with applicable laws.

  1. Lawful Bases for Processing

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the Services you have requested) “legitimate interests,” and any legal obligation required to process your personal data.

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you reside in the Designated Countries and have any questions about the lawful basis upon which we collect and use your personal data, please contact us at the address below.

  1. Information Related to Data Collected Through Other Controllers

For most of our services we collect information directly from you verify your identity, however for certain services, we collect information under the direction of our clients (e.g., an entity that subscribes to the Services for use by the entity’s personnel). In this respect, we act as a data processor under applicable laws. We will retain and use this personal data as necessary to comply with our legal obligations, resolve disputes, and fulfil our obligations under those agreements with the data controllers. In these cases, the data controller will have its own privacy policy that applies to your data, including personal data.

  1. Data Security

We are committed to protecting the security of your personal data. We use a variety of technical, physical and procedural safeguards to protect your data from unauthorised access, use or disclosure.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed and we shall have no liability to you or any third party for loss, misuse, disclosure or alteration of such information; and (c) any such information and data may be viewed or tampered with in transit by a third party.

In the unlikely event that we believe that the security of your personal data in our control may have been compromised, we will try to notify you. To the extent you have provided us with your email address, we may notify you by email and you agree to our use of email as a means of such notification. If you prefer for us to use another method to notify you in this situation, please contact us at the address at end of this Privacy Policy with the alternative contact information you wish to be used.

  1. Cookies and Other Technologies

When you use our Website, we may use cookies and other technologies to facilitate and customise your use of our Services. Please visit our website for our cookies policy.

  1. Direct Marketing

We currently do not share personal data with third parties for their direct marketing purposes without your permission.

  1. How do you Contact Us With Questions?

If you have questions or complaints regarding this Privacy Policy, please first contact by physical mail or email at the addresses below.

 

Contact Information

Phone:

+44 (0)20 3802 0031

 

Email:

info@radixlc.com

 

Address:

5 Churchill Court
58 Station Road
North Harrow
Middlesex HA2 7SA

 

Complaints

We seek to resolve directly all complaints about how we handle your personal information, but you also have the right to lodge a complaint with the Information Commissioner’s Office at:

Wycliff House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone-0303 123 1113(local rate) or 0162505450745

Website: https://ico.org.uk/concerns